Over the past several weeks we have experienced unusually high call volume. This is leading to longer than normal hold times, which we understand is challenging for you as a parent/caregiver. We block more than 60% of our daily allotment of appointment slots for same day sick visits and have been filling these much earlier in the day than we have ever done in the past. Therefore, sometimes we are out of appointments as early as 10:00 in the morning.

Once our schedule is completely full, we are still able to provide guidance and advice to best help you manage your child’s illness. We appreciate your understanding that if there are lengthy hold times or we are out of appointments, the nurses are doing the best they can to address all concerns as quickly as possible

In an effort to be as transparent as possible and keep you up to date with our availability of same day sick appointments, we will be updating this banner daily. By communicating this information, our goal is to be respectful of your time while still providing the support, recommendations, and clinical advice that you have come to rely on.