Have any Questions?

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(click on the “+” sign next to each question to see the answer)

How can we work toward more successful visit encounters?

  • In the event that you need to cancel an appointment, please contact our office 24 hours in advance. This allows us to open your appointment time to serve another child.
  • If you anticipate that a sibling may need medical care (or if you have questions relative to a sibling’s medical situation), please contact our telephone nurse in advance to alert them to the fact that you would like to request that more than one child be seen, or more than one child’s medical situation discussed.
  • Please arrive 5-10 minutes prior to your scheduled appointment time.  This allows us to verify that all contact and insurance information is current in your child’s medical and financial records.
  • It may seem that you are being called into the clinical area “out of order” based on your arrival time. Please understand that children are being seen by different providers who are not necessarily on the same schedule.  Additionally, in the event that one of our providers is addressing an emergency situation (or a situation requiring additional time), they will give their full attention to ensuring the child in such a situation is cared for prior to engaging in activities with other patients.  We appreciate your patience and understanding as we seek to ensure we are addressing critical situations quickly and efficiently.

I‘ve been on hold forever! Why isn’t someone helping me?

When contacting our telephone triage nurses during early morning hours (until approximately 10:30am), all day on Mondays, and anytime during the winter “sick season”, please keep in mind that we tend to have a notably higher call volume.  Our pediatric telephone nurses work hard to listen carefully and be certain they fully understand your child(ren)’s need.  Telephone calls to our pediatric telephone nurses are answered in the order they are received.  There is no way to determine what the call volume will be on a daily basis, nor is there any way to determine the length of time necessary to effectively address the concerns of each caller.  We appreciate your patience as the telephone nurses work steadily to accept all calls and provide appropriate/helpful direction.

Is there anything I can do as a parent to better prepare for our visit to Mountain Area Pediatrics?

  • Reviewing what your child(ren) can expect during the visit, prior to your arrival can be extremely helpful, especially for young children.
  • Wearing loose fitting clothing helps us to examine your child without undue trauma that could contribute to crying. * Role playing the exam can be helpful.
  • NEVER promise your child that shots or bloodwork will not be performed during the visit.
  • NEVER promise your child “it won’t hurt”. The reality is that some things do hurt (shots, bloodwork, etc.); but, the pain usually goes away fairly quickly.
  • Bring a special toy or book to the office with you. These “personal” items may ease your child’s anxiety as they wait for the doctor, nurse practitioner, or nurse.
  • Please note: If you suspect your child will need a strep screen, do not give your child anything to eat (this includes mints or gum) or drink for at least 20 minutes prior to your arrival.
  • Please note: The CDC and the AAP (American Academy of Pediatrics) do not recommend giving Acetaminophen (ie: Tylenol) or Ibuprofen (ie: Motrin, Advil) before vaccines or immediately after receiving vaccinations. Giving these medicines may weaken the body’s immune responses to the vaccine. If fever or discomfort are present in the hours following vaccines, it is safe to administer Acetaminophen or Ibuprofen. Children less than 6 months of age should NOT have Ibuprofen.

Where can I share my thoughts regarding our visit today?

Following your child’s visit to our office you will receive an email with a link to a survey to access our practice regarding your visit that day. Be sure to update your email at your visit so we can stay in touch!